Frequently asked

QUESTIONS

Frequently asked questions

FAQ

How long does delivery take?

Local orders in Singapore:

  • Standard: 3-5 Days
  • Express: 24 Hours
Overseas Orders:
  • Standard: 1-2 Weeks
  • DHL Express: 3-7 Days
Please note that you might have to pay duties and taxes depending on your country of residence.



Can I check for a particular item in stock?

Sure! Please contact us via the chat function and register your email.



How do I claim a warranty?

We will only accept warranty claims if the following conditions are met:

  • You must have bought the product from us.
  • It must still posses a valid warranty within the given time frame.
  • You must have kept the product's receipt or prove that you bought the product from us.
For all other warranty claims, please contact the company you bought your product from. (e.g. OtterBox, Casetify, LifeProof)



Do you deal with bulk orders?

Yes we do! Please contact: sales@thedigitalgadgets.com for all bulk purchases. We will be happy to provide you with a sales quotation.



How will COVID-19 affect my order?

Due to the COVID-19 pandemic, you might experience slight delays with your order. However, most of our orders have been delivered on time.



Will I receive a warranty upon purchase?

Yes, all of our products come with at least a year of warranty. If your purchase suffers from unintentional degradation, you may request for an exchange provided you have kept your recieipt as proof of payment.



Do you provide phone case customization services?

Unfortunately, we do not provide such services at the moment. However, we are looking into it in the future.



How do I track an order?

An email will be sent to your email address after a few days. It should contain the tracking number to your order. In the unlikely event that you are unable to trace your order, please contact us via the chat function or email us at: sales@thedigitalgadgets.com